Contact
Our Customer Care Team is here to assist you with any enquiries you may have.
We endeavour to respond to all queries within 48 hours, however response times may be longer during busy periods. Please note that our Customer Service team is available from 9am-1pm, Monday to Friday.
We have also included some frequently asked questions below, which may help answer your enquiry.
FAQs
How can I track my order?
Once your order has left our warehouse, you will receive a shipping notification via email. This email will have a link to your tracking details so that you can keep an eye on its progress.
I am a UK customer, will I have to pay additional fees on delivery?
We have included customs and duties in our product pricing, so no additional fees will be charged to our customers living in the UK.
Can I return an item for an exchange?
Yes absolutely. If you would like to arrange an exchange please log your return on our portal here before returning your purchase to us. Only requests through the portal will be processed.
How do I return something to you?
If you need to return or exchange an item, we've made the process simple and hassle-free. Just use our easy-to-navigate returns portal here.
How long will it take for my refund to be processed?
Our fulfilment team manages all of our returns and usually aim to have them processed within 7-10 working days of the item being received back to us. Rest assured your refund will be processed, and a notification will be sent to you to confirm this.
Where can I purchase Sinead Keary the Label, are you in store?
Our Dundrum store has now closed. While we search for our next perfect store location, you can still shop the full Sinead Keary The Label collection online at sineadkeary.com, with delivery available nationwide.
