Returns Policy

Sinead Keary The Label

 

Returns

We really hope that you enjoy wearing your new item from Sinead Keary The Label. However, if you wish to return your purchase, you must do so within 14 days from date of receiving purchase. Items purchased more than 14 days ago will not be refunded. You may return an item by Downloading the Returns Form.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original polybag with swing tag affixed. Any evidence of make-up/tan etc. deems the product used and ineligible for a refund. We reserve the right to refuse a refund for items returned that are not in a re-saleable condition. Please note, that if there is any issue with your product on arrival to you we kindly ask that you notify us of this upon receipt so that we can resolve the issue for you immediately. Please see steps below on how to return your purchase for a refund:

  • Please pack up your item with tags attached in the clear polybag it arrived in.
  • Please download and print the returns form HERE and complete it in full. Failure to do so will mean we will be unable to refund you for your return.
  • Please package up your garment and returns form in either a mailing bag or box - a mailing bag is most cost effective.
  • Please use tracked postage and send your item to Sinead Keary The Label, c/o Autofulfil, Unit B3 Deerpark Industrial Estate, Oranmore, Galway H91 D452, Ireland

Please note the package is your responsibility, we recommend using tracked delivery and keeping your proof of postage until your refund is authorized and a notification has been emailed to you confirming this.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached and your returns form must be included in the package.

You can always contact us for any returns question at sinead@sineadkeary.com

    Exchanges 

    If you would like to arrange an exchange please email sinead@sineadkeary.com with details of your order number and we will organize one for you. 

    Refunds

    Once your return is received it will be inspected in our fulfilment warehouse. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Returns may take 12-14 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution. Please note that shipping costs are non-refundable. 

     

    International Returns

    For international returns please follow the above procedure but allow extra time for this busy time of year.

    Christmas International Deliveries (UK & Rest of World)

    Widespread Covid related restrictions and local lockdowns across the world continue to impact the distribution and delivery of international parcels and letters coming from the Republic of Ireland. As a result, any orders that are being sent to an address that is outside of the Republic of Ireland may experience delays. Orders to the United Kingdom may also experience  further delays due to Brexit and increased customs procedures as well as the sheer volume of orders being processed at this time of year. We sincerely apologize for any inconvenience caused by this, and assure you we are working tirelessly to improve this service.