Deliveries & Returns
Pop-up Store Returns Policy
Our Dundrum store can not facilitate online returns or exchanges.
Purchases made in our pop-up store must be returned in store in person, we cannot receive returns via post to our store or fulfilment centre.
ROI Deliveries
We endeavour to deliver all ROI orders within 2-3 working days*.
Orders placed before 1pm Monday - Thursday, should be delivered the next working day.
Orders placed before 1pm Friday - Sunday, should be delivered the following Tuesday.
*These delivery timeframes are a guideline only, and deliveries may be subject to delays that are out of our control (particularly during busy periods).
UK Deliveries
All UK orders are sent via a tracked express courier service. The estimated delivery timeframe on UK orders is 5-7 working days. Please allow up to 3 working days to receive tracking. We have included customs and duties in our product pricing, so no additional fees should be charged upon delivery to our customers living in the UK.
Please note - these delivery timeframes are a guideline only, and deliveries may be subject to delays that are out of our control (particularly during busy periods).
Exchanges
For quick and easy returns/exchanges please click HERE
If you would like to arrange an exchange please email hello@sineadkeary.com before returning your purchase to us. We need to note your request and advise you on the next steps of the exchange process.
Returns Information
For quick and easy returns/exchanges please click HERE
We really hope that you enjoy wearing your new item from Sinead Keary The Label. However, if you wish to return your purchase, you must do so within 14 days from date of receiving purchase. Items purchased more than 14 days ago will not be refunded. You may return an item by Downloading the Returns Form.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original polybag with swing tag affixed. Any evidence of make-up/tan etc. deems the product used and ineligible for a refund. We reserve the right to refuse a refund for items returned that are not in a re-saleable condition. Please note, that if there is any issue with your product on arrival to you we kindly ask that you notify us of this upon receipt so that we can resolve the issue for you immediately.
You can always contact us for any enquiries regarding your return via email at hello@sineadkeary.com
Refunds
Once your return is received it will be inspected in our fulfilment warehouse. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Returns can take up to 14 business days to process from the date the refund is requested. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution. Please note that shipping costs are non-refundable.
International Returns
For international returns please follow the above procedure but ensure you have labelled your parcel and customs declaration as 'Return IRL Clothing - Nominal Value €0'. Please note, customs is out of our control and if you choose to return your order we cannot refund you duties/taxes.
