Returns Policy

Sinead Keary The Label

  

Returns

We really hope that you enjoy wearing your new item from Sinead Keary The Label. However, if you wish to return your purchase, you must do so within 14 days from date of receiving purchase. Items purchased more than 14 days ago will not be refunded. You may return an item by Downloading the Returns Form. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original tissue paper with swing tag affixed. Any evidence of make-up/tan etc deems the product used and ineligible for a refund.

  • Please pack up your item, complete with packaging.
  • Please download and print the returns form HERE and complete it in full. Failure to do so will mean we will be unable to refund you for your return.
  • Please use tracked postage and send your item to Sinead Keary The Label, c/o Autofulfil, Unit B3 Deerpark Industrial Estate, Oranmore, Galway H91 D452
  • Please note the package is your responsibility, we recommend using tracked delivery and keeping your proof of postage until your refund is authorized and a notification has been emailed to you confirming this.

Exchanges 

If you would like to arrange an exchange please email sinead@sineadkeary.com with details of your order number and we will organise one for you. 

Refunds

Once your return is received it will be inspected in our fulfilment warehouse. Returns may take 12-14 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution. Please note that shipping costs are non-refundable.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

International Returns

For international returns please follow the above procedure but allow extra time for this busy time of year.

International Deliveries (UK & Rest of World)

Widespread Covid related restrictions and local lockdowns across the world continue to impact the distribution and delivery of international parcels and letters coming from the Republic of Ireland. As a result, any orders that are being sent to an address that is outside of the Republic of Ireland may experience delays. We sincerely apologize for any inconvenience caused by this, and assure you we are working tirelessly to improve this service.